Privacy Policy

1. Introduction

BookSyr operates a digital platform that enables customers to discover vendors and book services or made-to-order items with deposit payments, and enables vendors to manage bookings, customers, and payouts.

By using the BookSyr platform, you acknowledge and agree to this Privacy Policy.

2. Scope of This Policy

This policy applies to website visitors, vendors with accounts, and customers who make bookings through a vendor’s public page. It applies across booking, payment, reminder, and support features of the platform.

3. Information We Collect

4. How We Use Personal Data

We process personal data to facilitate bookings and deposits, process checkout and payment, issue confirmations and reminders, provide vendor dashboards and customer support, maintain platform security and prevent fraud, comply with legal and regulatory obligations, and improve platform performance and user experience.

Processing is based on lawful grounds including contractual necessity, legal compliance, legitimate interest, and user consent (where applicable).

5. Payment Processing

BookSyr does not store complete card details. Payments are processed via secure, encrypted, PCI-DSS compliant third-party payment processors (including Monipay).

We retain only transaction references and amounts required for reconciliation, compliance, and recordkeeping.

6. Data Sharing

We may share relevant personal data with:

• Vendors (when a customer booking is confirmed after successful deposit payment)
• Payment processors (to complete secure financial transactions and payouts)
• Regulatory or government authorities (where legally required)
• Technology infrastructure providers (for hosting, email delivery, analytics, and operational support)

7. International Data Transfers

Where personal data is transferred outside your jurisdiction (for example via cloud hosting or email providers), appropriate safeguards are implemented in line with applicable cross-border data transfer requirements.

8. Data Retention

We retain personal data for as long as a vendor account remains active, as necessary to fulfil booking and contractual obligations, for financial and legal compliance, and to resolve disputes or enforce agreements.

Data is securely deleted or anonymized when no longer required, subject to legal retention duties.

9. User Rights

Depending on your jurisdiction, you may have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent (where applicable).

Requests can be made through the platform (vendors via dashboard support; others via platform contact channels).

10. Cookies & Tracking Technologies

BookSyr uses cookies and similar technologies to maintain secure sessions, remember preferences, analyse platform performance, and improve user experience. See our Cookie Policy for details. Users may manage cookie settings through browser controls.

11. Data Security

We implement appropriate technical and organizational measures including encryption in transit, secure hosting, role-based access control for platform admins, secure payment integrations, and monitoring for abuse.

While we take reasonable steps to protect personal data, no method of transmission over the internet is completely secure.

12. Independent Service Providers

BookSyr operates as a booking and payment coordination platform. Upon booking confirmation, relevant customer information is shared with the vendor responsible for delivering the service or product.

Independent vendors are responsible for their own operational practices. BookSyr is not liable for data handling outside the platform environment.

13. Children's Privacy

BookSyr does not knowingly collect personal data from minors without appropriate parental or guardian consent where required by law.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a revised "Effective Date" on this page.

15. Contact Information

For privacy inquiries or data protection requests related to BookSyr (booksyr.online), please contact us through the platform.